Alibaba - misleading suppliers!
I ordered from a supplier who was nice, but failed to inform me the amount of money I would have to spend on shipping prior to going through with the transaction. I had already paid over $100+ for shipping thinking that it would cover everything, regarding to how much I have paid. Now that the products have arrived to the UK, I am now being told that I would have to pay over £50+ again for tax/ import shipping so now I contact the supplier and she is saying that there is nothing they could do about it. I have now processed a refund and hopefully it will be accepted - very upset at the service. This is my first time buying from alibaba and prior to buying the supplier said that all my goods are insured and I could ask for a refund if anything happens. Now that this is happening and I am no longer in the mood to pay for anything else, they have turned around and said that the products will stay at customs and either be destroyed or returned and nothing will be done about it. Wow. Shocked. Will never purchase from this website and company again! I’m giving 2 stars and not one only because the supplier woman was kinda friendly.