Custommer support… no, haven’t heard of that
I placed an order with Bolt Food in Vilnius at 11:09 PM. The app showed that the food would arrive quickly. I had an early flight the next morning and couldn’t fall asleep on an empty stomach in our Airbnb. At 11:20 PM, the app showed that the food was ready and a courier had been assigned. However, he was driving on the other side of the city, which seemed strange. Then suddenly, the order was reassigned. A new courier appeared. I followed his route in the app, and it looked like he was getting closer. Then, just like that, he disappeared too. This happened five or six times with different couriers. One of them even had a car, but he also vanished. I contacted customer support and asked what I was supposed to do. By then it was 12:10 AM and I needed to go to bed. But what if I went to sleep and the courier finally showed up? Customer support kept telling me everything would be fine and that I just needed to be patient. I tracked the last courier and tried to call him to ask whether he was actually going to deliver the order. He didn’t answer the phone. I could see in the app that he was driving in the opposite direction. I sent him a message, and he replied that he was coming. He finally arrived at 12:40 AM. I had to leave home at 6 AM. I was furious and completely exhausted. I honestly cannot understand how customer service like this still exists in 2026. The food was cold, and the stress from the whole situation kept me from sleeping at all. I will never use Bolt Food again.