Order cancelled, took over 6 weeks to refund
Ordered some face masks in late Jan, received email immediately and was told that the order has to be cancelled and I will receive full refund. They claimed to have passed that to the refund/ finance team but nothing has happened in 3 weeks. Emailed them and was told they will check. Now 6 weeks since the order has been cancelled and I still haven't received any refund. Updated on 12 April: Now I can confirm that I have received the refund in mid-March which was paid back to my credit card used for the purchase. The refund took over six weeks but I am glad that this has now been resolved.