Beware
Beware. I ordered a set of carbon wheels for my TT/Tri bike. On the face of it they looked good value and they advertised the wheels with an external rim width of either 23mm or 25mm. I ordered the 23mm wheels as I have very limited brake clearance on my bike; not an uncommon problem with TT and Tri bikes. Firstly they sent me the wrong wheels. When I emailed them they eventually responded that 23mm and 25mm tyres fit all of their wheels!! They completely misunderstood the issue. When I finally managed to get them to understand the problem they agreed to send me the wheels I had ordered but asked me to resell their wheels and they were going to charge me!! I declined their offer and eventually they agreed to a refund given that they hadn’t actually got 23mm wheels and we’re going to get them manufactured but couldn’t tell me how long this would take. They want me to send the wheels back at my expense and they stipulate that they take no responsibility for loss or damage. The upshot is that I risk losing my money and being substantially out of pocket. I decided to cut my losses, keep the wheels and try to sell them on. Shame really as they’re not bad wheels for the money. So beware that if you have a problem the after sales service and customer care is not what it should be.