Defective Phone, Terrible Support From Customer Service, Hidden Costs
I purchased a phone from PureTalk for my husband that turned out to be defective. When I contacted Customer Service, I was told they could not assist because the device was “under the manufacturer’s warranty.” However, the manufacturer required me to ship the phone back at my own expense and wait more than five weeks for an evaluation, with no guarantee of a replacement. After hours spent troubleshooting, PureTalk offered no accountability for selling a phone that never worked properly. When I canceled my plan, I was charged over $60 for canceling “outside of the warranty period,” even though I canceled within the first year and had paid for the phone’s warranty. I requested to speak with a manager, but she declined to take the call and stated there was nothing they could do because “that’s their policy.” Based on this experience — defective device, lack of support, and additional charges — I cannot recommend PureTalk.