Brilliant Product, Terrible Delivery
I was originally going to put a one star when I first recieved the product simply because the delivery was AWFUL and yet the simplicity of setup and ease of use absolutely made up for it. I ordered the Neptune 4 and 3x 1kg spools of PLA filament. The 3 spools came quickly (through royal mail) with no issue. The printer itself however was far worse. I was told it would be delivered during the day while I was out at work, and I didn't want any chance of it getting stolen due to its value so I selected for it to go to an InPost locker. InPost never stopped me from selecting the locker as an option, despite the fact they MUST have known the size of the parcel when I chose this option. I then recieved an email that it had been delivered to the locker, I went to pick it up, and was forced to download the app, just to be told it wasn't there. I had to call the helpdesk just for them to say that it was too large to be left in the locker, even though I was sent an email that it had been done fine. I was then told I could either go and pick it up from the next city over (30 mins drive away) or it would be sent back to ELEGOO. Thus, I had to drive half an hour away just to pick it up. Once I got it though, within a few hours I had set it up succesfully and it was working perfectly. It came with a USB drive with a video of the setup, online documents of the setup (also included printed versions in box), print files that I could use to ensure it was working, and a download for all software needed to print. Because of this pure ease of use, I believe it redeemed itself, despite the absolute hassle of delivery. If ELEGOO were to change from InPost to another courier, it would 100% be a 5 star review. If you are buying a printer, do NOT select for it to be sent to a locker.