Lousy customer support and lousy return and refund system system
Bought a yoga mat from Lazada seller BFYI. Received it completely different colour and size which it much smaller. Missing yoga bag as well. Raised refund request but told to return the item. Tried message seller many times with no reply. Seller even removed the yoga mat listing immediately. Contacted customer service Zoe.... told to get seller agreed then can get refund. There is no way to contact seller as seller just ignored all my messages. As I am not familiar with return item to pick locker process. Ask to arrange pick up which they don't agreed. Obviously this is seller's fault for sending the wrong item but I was penalised. Have to take the trouble to wrap back the item and bring it over to return. Very disappointed with Lazada. No support given by customer service agents. They are a bunch of useless people ...Zoe,Don,Brian....only sending emails telling me the same thing copy and paste over and over again. Can't find solutions. Very good in marking problems resolved eventhough issues not settled. No email follow up with the issue. Very frustrated and disappointed.