Worrying recurring payment set up!
As with all of the most recent reviews, I wish I had checked before I purchased. Clearly taking advantage of the current situation surrounding COVID-19, charging £32 for hand sanitizer - no choice, I require this for work, so I had to order it. Like others, no email confirmation; luckily I took a photo of the confirmation page on the website after I'd placed my order, so I have a confirmation number. It hasn't been a week since my order yet, so I am keeping my fingers crossed I will receive it soon, however I'm not holding my breath. I have emailed, but no response as yet. More worryingly, reading the reviews regarding this company setting up recurring payments, I have spoken with my Bank and lo-and-behold, a recurring payment facility has been set up. I've seen a response from this company on here stating this isn't possible, but I can assure you, this has happened (unless HSBC Premier are also lying...?!) Response to Mr Pets: I have since had a response to my email asking to confirm delivery address (which was all provided on the website at time of payment). I have in turn responded to your email and requested confirmation of my order and delivery timescales - no further response received from yourselves. Please respond to my email and confirm as requested. I understand the current climate might make it difficult in communicating, but numerous people are complaining about the same issues (no email confirmation of orders, recurring payments being set up), which I don't think has anything to do with the the issues we're all facing? These need to be addressed without delay.