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Hazel

英国

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2 条评价

Soccer03

Beware

The goods, when they arrive, are usually reasonable however they do take UP to three months to arrive! The last kit I bought, as a present for my grandson, took six weeks and arrived with the stitching unravelled in THREE places. I emailed them with pictures and at first had no response, after the fourth email I was told I could stitch it myself. I said the stitching was becoming more unravelled and couldn’t restitch it and, after three more emails being ignored, was told it was due to wear and tear! The kit has not been given to my grandson yet so definitely not true. They are now ignoring my emails and I am left with faulty goods not fit for purpose. I would not recommend this company but the goods are cheap so if you are willing to lose money then it’s your choice but not good customer service by any means.

2024-10-24
Soccer03

No faith in this company.Have bought from this company before…

Have bought from this company before and it has taken up to three months for goods to arrive. Bought a Man U 3rd kit for my grandsons birthday but even giving enough time it did not arrive. Finally it arrived only to find the stitching was unravelled in three places. I emailed several times but no response. Finally after eight emails I was told they were mass produced and therefore some items were not up to standard but I could stitch them myself!! I said I was not prepared to do this as it was badly unravelled and not up to standard especially as a gift. Now my emails are just being ignored. I cannot find how to report this company but would certainly do so if I could find somewhere to complain to.

2024-10-11