Signed up for training
Signed up for training, there trainer would show up late or cancel on the same day. Crunch Fired employee, at this time I wanted to cancel my training. They told me I could not cancel without paying the 900 balance on my contract. I'm familiar with how gyms work so I paid the 900 and ended my contract. This was 02/17 2026 when I paid the 900 balance on my contract to end my training. I was then charged 150 on 04/16, 04/13 and on 04/20. I called on 04/17 and they said they would call back but didn't. I called 04/18 and they told me the manager was in a training session and would call me back shortly and that did not happen. I called on 4/20 and was told I would get a call back. On 04/20 their manager called me back and first stated that my training renewed and I needed to send copies on my statement to prove I was charged. Before I could send the statements, he called me back and stated I still owed the 450 and that's why they charged me on the 3 separate occasions. The total of my sessions was 1800 but according to my statements I was charged 2250. I told him I could bring my statements to show I was over charged and he told me there was nothing he could do. I asked could I speak to someone above him and he told me he was not allowed to give out anyone's information or contact info. I reached out to the better business bureau and of course there not register with the better business bureau. I'm currently researching how I would be able to contact a higher up so I can send the proof I need to get my refund. I would not recommend doing business with this company. I would not recommend doing business with this company