Customer Service > Products
The Signature Sheet Sets have been excellent, but I've had quality issues with other products. My Essential Blanket pills far more than I'd expect, and my Coverlet sheds small pieces of cotton that end up everywhere. The reason this isn't a lower rating is the customer service. Every interaction has exceeded my expectations, and the team has been responsive and helpful in addressing concerns. Ultimately, though, products come first. At this price point, I expect the quality to match the service. If the products were as consistently strong as the customer experience, this would be an easy 5 stars.