Prints Too Dark
The order process was easy and delivery fast. But the quality of the actual prints were very dark.
Steve
美国
3★ 评价
10👁 被浏览
0👍 有帮助
3 条评价
Good Prices. Even Better Service
With a kitchen remodel on the horizon, we visited Abt several times to explore appliance options. We were very fortunate to be assisted by Joey V: he was knowledgeable about the various brands, shared honest feedback, and really helped us find the right choices within our budget. One additional note: even after we completed our purchases, Joey continued to personally follow-up to ensure timely delivery. Bonus points for that level of service!
Arrived broken. Poor customer service made it worse.
A long-term Crate & Barrel customer, but the store and its service has noticeably declined in recent years. My most recent misadventure began with an online order: a three-part ceramic snowman. It was poorly packaged for shipping and arrived shattered. When I went to the North and Clybourn store to exchange/return, I was first assisted by a young associate who was quite flustered. She informed me that no replacement inventory was available and as a "final sale" was not eligible for a refund. To resolve the issue, I waited for an older associate, Lindsey, to finish a phone call and assist. While she processed the return, she told me she could not refund my credit card due to the "final sale" status. Instead, she insisted that store credit was the only option. When I expressed frustration — after all, the problem began with C&B's inadequate packaging — Lindsey doubled down. She dismissed my concerns, stating the packing was 'just fine' and that there was nothing more she could do. The irony, of course, was hard to ignore: if the packaging had been fine, I wouldn’t have been standing there. Indeed, I had purchased the ceramic snowman late on Christmas Day, fully aware it was a final-sale item. But "final sale" should not mean customers are left to deal with broken goods. I made this purchase under the reasonable expectation that Crate & Barrel would deliver the product in good working order; what I ended up with was pottery shards, poor customer service, and a credit to a store I don't even like anymore.