Do not use this shipping provider - EVEN IF THERE IS A FIRE.
Do not use this shipping provider. I used them for 7+ years, afterwards, they switched to a cut-rate insurance provider, without notifying me of the exclusions. We had a package damaged (we are a gun store), and they denied the package because it contained a firearm. After they switched to Parcelguard, we shipped/insured 275 packages, all of which were apparently uninsurable. When I made the claim, Parcelguard, their insurance provider told me that I should rate a full refund from Shipstation, but they are refusing to make this right. Now, $50 says that Shipstation will reply to this review saying that they have no power to approve/disprove claims. I am saying that the issue is that I paid over 3k on insurance coverage for items that were uninsurable, and was requesting the only $1200 for the item that was destroyed.