Run! DON'T PURCHASE A ROBOROCK
I purchased my QRevo at the end of November 2024. I've had minor issues from the start (mapping, schedules, etc.) that seemed to be resolved with a factory reset. Annoying but it continues to work. However, about a month ago I notices that the vacuum hadn't left its dock in a few.days. I noticed that the white light was not on, on the front of the water canister. I went to turn the power off/on & noticed that the vacuum itself was completely dead. It wasn't even showing connected in the app. WEIRD! So, I reset my router, factory reset the vacuum, made sure I went through all the recommended troubleshooting (wiping the connectors with a dry rag, etc.) and started to recharge the vacuum. The next morning- still no white indicator light on the front of the unit. I finally got enough juice to connect the vacuum to the app & hit go. The vacuum started out from the dock & in a few minutes stated that it was going home to recharge. Now- it won't work, at all. I've tried working with "customer service" through email but am getting no where. I've submitted my SN and requested pics for warranty purposes. The only response I'm getting now is that the unit is still under warranty and to send it back. Well, they've not provided a box/return label nor an address. I've gone back & forth with these people for over a week now with the same reponse- the unit is under warranty, please send it back. WELL...I CAN'T DO THAT WITHOUT A LABEL & ADDRESS TO SEND IT TO!!!!! I've now asked for a supervisor via email and phone, with no response. I'm literally sitting on hold with a customer service reps who refuses to transfer me to a supervisor. I can't understand 99% of what they're saying...SUPER FRUSTRATING!!!! I WANT A FULL REFUND, ROBOROCK!!!!!