I won't buy any other brand
I have many of their power stations which are part of our everyday lives. They have been wonderful to help us with power outages, camping/road trips to power dc coolers, tablets, lights, phones. I have given them to my adult children and grandchildren. They all use and love them. One grandchild is a type 1 diabetic so she needs to make sure she can keep her insulin cool always, outages or road trips or away at college. Her Bluetti has allowed peace of mind so her mother doesn't have to worry. We use them around the house to help us only buy power during off peak, lower rate hours. I have only needed to reach out to Bluetti customer service less than a handful of times. This is because I find the power stations to be of high quality, they always work. Customer service was always helpful, they went above and beyond for me on a unit that would not charge and was out of warranty. That to me was excellent service and showed me they really care about keeping me as a customer. The back and forth takes a little longer only due to time zone differences. I think what also really sets this brand apart from others is the social media groups where helpful ideas are shared by other users. Bluetti is very active in the groups so any questions, troubleshooting or tips on setting up your own perfect system is quickly handled. They are also just super nice people. I won't buy any other brand.