Reviewers had a great experience with this company. Consumers frequently mention that the power stations are exceptionally robust, reliable, and perfectly suited for everyday use or emergency situations. Users are very satisfied with the overall performance, noting that the devices operate smoothly and deliver dependable power during unexpected outages.
However, some reviewers were not happy with the customer support and communication processes. Some people mentioned experiencing difficulties when trying to get timely help or clear answers to technical questions. A few individuals also experienced minor technical glitches or occasional packaging concerns with certain hardware deliveries.
I ordered a BLUETTI Elite 200 V2 on September 16. Tracking stopped in Delta on the 18th. It is the 24th and the package is still missing. The warehouse is 4 hours from my house.
Support told me to wait. Then they asked if I wanted to return a package I never received. Then they offered 5% off if I paid for another one.
They said they would send a replacement. It has not shipped.
Do not buy from BLUETTI.
I returned my parcel and wait 4 months for a refund
I received a damaged unit. I was asked to return a damaged device.
I returned the device 5 months ago. The parcel has been misdelivered.
For last 4 months I keep on getting messages like "we will soon resolve the issue". I exchanged 80 messages with different employees.
The case didn't have any kind of progress, I keep on getting promises that the case will be soon resolved, but for several months there has been no progress.
4 months of "Please allow us a little more time to confirm the details internally"... And not a single resolution.
The components I have work very well for the application needed. I am using a 200 Max power supply along with two B-230 expansion packs with 400 watts of solar on the roof to operate our Ford Transit 250. This will maintain us while boon docking for as long as we need. This system covers all needs within our portable cabin. This includes all 110 or 12v hookups. All 12v needs are through a main fuse panel and utilizes the larger 12v port on the 200 Max. The 110 also plugs directly into the 200 Max utilizing two 110 ports, one for driver side and the other for passenger side. If we stay at an electrical hook up location, we can use both solar and 110 coming in. We do run with a freezer and a refrigerator, allowing us to stay on the road as long as we need. We just recently purchased a Charger 1 and have it installed. Just need to hook up to the CCP (customer connection point) in the Transit. This will help charge while driving on cloudy, overcast and rainy days (ILO solar). All in all, we are very pleased with our components and love our Bluetti!
I had an ac 200l and a b300 expansion battery brick on me. I contacted bluetti and they took them back , did tests and either fix or replaced both items. They kept in touch and were always help full and ready to answer any questions I had. Thank you so much I am back up and running!
I have purchased four Bluetti power stations for myself as well as three additional units for my adult children. In two locations we experience frequent power outages. Recently a two day power outage allowed us to run the internet (starlink) as well as keep the freezer cold.
good sale, great price. fast delivery. product fit my window of needs perfectly, output, size and weight. performance is above my other stations for duration,charging and noise. only wish specials in wireless app when bought would link with account on website.
I ordered a D40 and received it on 30/06/2026. It didn't work and we started a prcedure for replacement. We are now 6 weeks later. The Dc40 has been picked up but no replacement received so far.
I must say that the communication is in my eyes not good. I send all the needed information with my first claim. Then I was asked every day an other question, sutch as date of puchase, invoice, ... Altough everything was aready send the firs time. We have been losing a week just on this.
I decided that after being without power for a week two years ago from the affects of Hurricane Helene, I wanted a backup battery. I did research, talked with folks, and finally decided on the Bluetti.
I was pleased with the ordering and delivery process. It definitely was heavier than I expected...but I hefted it inside and made a permanent home for it on a rolling cart.
So far my power has stayed on except for a couple of instances it went out for two or three hours. The Bluetti did the trick.
I use my Bluetti on a regular basis just for charging devices to give it some exercise.
Very pleased.
I take care of my disabled sister and needed a vehicle with a wheelchair lift or ramp. The only one I found that I could afford was a used short school bus, which I converted to an RV, with a microwave, refrigerator, and wired with ac outlets. I did not know about power stations then, so I built a rack on the back for a generator. This worked great for a while until my generator was stolen. My insurance refused to cover the generator, saying it was not a permanent part of the bus. I bought another generator, but was afraid to mount it, for fear of it being stolen again. Then I discovered power stations. My first power station was the Bluetti AC60 and it had no problem at all running my refrigerator. Keeping the unit charged, I ran my refrigerator constantly for over 3 months and did not have to be concerned with theft as the unit was kept inside the bus, out of sight. Now I have an Elite 100 v2 and Elite 300 and these have no problem running everything on my bus, including the A/C, an induction cooker, and coffee pot. I bought an alternator charger to keep the units charged while driving and can plug it into my house when I am at home. I am extremely satisfied with Bluetti power stations.
I purchased the AC300 not knowing it was being phased out. I wish I had waited for something better. I then purchased the Charger 1 and ended up having problems with it. I participated in the Charger 2 upgrade but after many hours of frustration trying to get it to work properly support informed me that it is not backwards compatible with the AC300 so I had no choice but to build an external electrical setup to switch between it and my PV and external batteries. I still have weird issues with the AC300 charging correctly with it. If I don't leave input in PV mode the charger bounces on and off. I helped install another bluetti in another camper trailer instead of a van, we are testing it out this year at Burning Man. I have built my own systems in the past before purchasing my first Bluetti AC300. At this point I don't know if I can recommend them when we do tours. I hope it was just bad timing on my part. I believe the product has great potential but I am discouraged from my personal experience.
I think Bluetti is a great product. I use it for my home backup when the power goes out. Have the AC300 setup in split phase and it runs my essential appliances.
Not enough power to run the heater and AC. The Apex 300 has only a little more energy but not enough for my needs. Looking for Bluetti to come out with an inverter that outputs from 6,000-7,000 watts. Even though the AC300 SAYS it is a 30 amp inverter, it only puts out about 25 amps. Need a true 50 amp inverter.
On of my inverters (AC300) went bad and Bluetti had my ship it to them at no cost to me, repaired it, and sent it back fully functional. Thanks Bluetti
My Bluetti will not work as advertized. I cannot fully charge 2 Stihl AP300s batteries from it - just 1.5 - when it is fully charged. I cannot run a Stihl electric leaf blower off it, until after 30-45 minutes of complete stalls and hiccups.
This product did not meet my expectations. There are several other options on the market that are less expensive while offering comparable, if not better, quality. Also. You can not return the product once you have used it.
I would also recommend doing your own research rather than relying solely on YouTube reviews or promotional content. Some reviewers may receive products at no cost, which can potentially influence how they evaluate and present the product. Ultimately, it’s best to compare multiple independent reviews and consider your own needs before making a purchase.
Been dealing directly with bluetti for quite awhile and everything from the products to delivery to customer service has been excellent. That's my experience.
Bluetti has good customer service. I had a BMS error and customer service helped with the free shipping and replacement to minimize down time. Ivy was customer service person.