Customer Service & Replacements
I wanted to write a review because I had placed an order for 5 candles. When they arrived 3 were broken.I contacted the company and explained what happened along with the pictures of.the broken in the box. They responded quickly on gave me 3 options. I decided to replace the candles. I told them they need better packaging. I was so worried I'd get broken candles again. My replacements arrived yesterday. Perfectly protected, improved packaging. No broken candles. I was so happy. I appreciated the constant communication I received. This was what made my decision to try replacement. These candles are awesome and the scents are very fragrant compared to others I received. I'm very happy with the handling of my situation.