Waste of time
I booked and paid for a car battery and installation for a two hour window the following day. At ten minutes to the end of the window, I had not received any updates so I went to the website customer service chat. They informed me that they were "searching for a tech for my order." I asked for a refund which was promptly issued. I was relieved at that but annoyed that I had wasted so much time. They should have notified me much earlier that no tech was available and I would not have wasted my afternoon. Just relieved that I did get my money back.