Customer Service needs help!!! And knowledge!!
After a half dozen or so times used on the Ranger transmission jack, the adjuster screw/bolt stripped out. Of course, no replacement for screw or threaded parts. Instead, you have to buy entire saddle assembly for over $300!! After submitting numerous pics to ensure I’d get the correct saddle, I ordered the part. Once received, I found it to be incorrect. After 2+ weeks of calling & emailing, it was finally figured out. I requested a supervisor not once but twice & was denied by the service rep. Pitiful service!! No sense of empathy even when stated that the part was needed ASAP. No urgency when discovered that they sent the wrong part.