I purchased the Wisey 4 weeks plan and…
I purchased the Wisey 4 weeks plan and chose to pay via Apple Pay. I ONLY approved the original amount of $9.99 in Apple Pay. After that, I was redirected to a page with an “unlock” button and something about a “book bundle”. Without any clear warning, it turns out I had apparently “agreed” to an ADDITIONAL charge of $17.99 - which I NEVER approved through Apple Pay. On top of that, within minutes I was charged an additional $1 FOUR times, again without any authorization from me whatsoever. There is zero transparency. I cannot see what I actually paid for, and there was no clear confirmation of any additional purchases. The extra charges are completely unexplained. I contacted customer service immediately and clearly stated multiple times that I did NOT approve these charges. They did absolutely nothing to help. No refund was offered, only some useless offer of free ebooks instead. Completely unacceptable behavior. This feels like a scam. Stay away. Update April 14: They replied: “I am very sorry if this charge was unexpected and caused confusion. (…) Our records show that the payment was authorised with the payment details provided.” I then requested clear proof of the Apple Pay authorization for each transaction, which they have not provided. Update April 22: They don’t respond to any of my e-mails and I have still not received a refund.