Avoid, avoid, avoid - bad products and untrustworthy
I recently bought a Roborock and didn’t like it so wanted to return it (within the initial 30 days period). Their customer service sent me a DPD return label which I used to send the robot vacuum back. I can see via the tracking that the item was received by their warehouse on 10/08. Their customer service confirmed on 11/08 on email that the item was received and within 2-4days the refund will be processed. When the refund didn’t arrive after 5 days, I emailed their customer service again and this time their version changed - they said that though the item is showing delivered, their warehouse never received it and they are following it up with DPD. They have refused to give me a refund for the next 10 days till they solve this with DPD. I have also sent them proof of return and tracking screenshot but they are hell bent. They have no phone presence in the U.K. and can be reached only via email. I think they are simply coming up with reasons to not give me my refund. Avoid this company and their products.