Bad Customer Service and Violating Consumer Protection Laws
As you can see from other reviews, BJs does not have any real customer service. The Hampton Va store has tons of complaints and when I complained about bad frozen food that had been thawed and refroze, they gave me a generic response but did nothing to correct the issue. The employees stocking frozen food are leaving the frozen foods out on the floor for hours when restocking. Second issue is BJs is scamming customers. I turned off auto renewal last year and BJs turns it back on without your consent. Again, this year I had autorenewal turned off. Also, I did not authorize BJs to store my credit card. BJs turned on auto renewal and if I had not seen the email, they would have charged me when I do not plan on renewing my membership. Not only that, they are violating federal consumer laws. Every credit card that I had used for shopping in BJs was saved in my account. I never authorized BJs to store my credit card information.