Top Notch Customer Service
Toni Rodarte was extremely helpful, understanding and explained everything so I could understand. Back story: I was changing the battery in our Cannon safe, and the 9-volt battery connector broke. I thought I could just replace the connector, unfortunately it was a bit more complicated - I need to replace the keypad. Toni asked for pictures, proof of purchase and serial/model numbers. I was not able to provide the numbers since I am at work but will email as soon as I get home. I was pretty upset with the situation, but Toni made me feel like this was something small and easy to fix. I am hopeful that will be the case when the new keypad arrives.