They can`t do more than you to collect your compensation
When you complete a request for compensation for flight delay or cancellation, they will ask the airline to pay the compensation, the airline will refuse, but compensair will not go to court or the authorities in order to protect your rights. This means you should claim your compensation yourself directly from the airline. My experience with claiming compensations was the following: 1. Vueling agreed to pay when contacted directly 2. Air Baltic refused with a contrived reason and Compensair couldn`t do anything 3. With Finnair, Compensair couldn`t do anything, but I received 50 euro directly as a compensation for extra expenses, without Compensair help 4. Wizz Air refused to pay when contacted directly, and I doubt that Compensair will be able to do something Compensair can`t even explain why I can`t get a compensation in my case - they simply say that the flight was cancelled due extraordinary circumstances, without describing which.