Really Dishonest and Fraudulent Local NC Branch
I can't recommend this company at all. From the sales rep to application technician all they did was misrepresent their services, payment plan, treatment area, square foot estimate, days they would do the application work, etc. The Sales Rep quoted one price with discounts and still charged another. He promised I wouldn't be charged until after the application. I was despite the fact I told them in writing not to do so. I notified Corp Manager it was the wrong sq ft estimate, wrong payment plan, received nothing in writing from the Sales Rep, wasn't shown the tablet he wrote on, and he was physically here misrepresenting and misquoting services to me. The sod is dead because builder put in wrong kind of grass. Huge weeds grew up. I only wanted weeds killed so that area could be reseeded. I don't know if it would come back. They said nothing about weed whacking them down before any treatment. The grass doesn't need to be mowed. Three times in three weeks they were scheduled to spray the weeds and never did. They had a variety of excuses for not showing up incl going to wrong property, not telling me they were even here, grass too high and needs mowing before treating (it's dead), and there's a lot of dirt so not mowing just killing weeds, those other areas needing to be mowed are crabgrass and not treating to grow. I had one very small area to be done in front of house to do now. The whole yard is a mess from Builder. I needed it done to look nice for renting tenants. They wasted three weeks of my time where I needed the weeds dead plus charged me for nothing but stress of waiting. There are tree stumps thrown everywhere from builder (who ripped them out without permission and left them and branches laying around.) The grass grew up around it so you can't really mow before totally removing stumps. I told them this. I was charged full price for 3900 sq ft despite the fact they never measured the area to be done in each single treatment. Corp manager said one thing and local manager said something different. The application guy never spoke to me in person and got info wrong. They never measured area to get the proper sq ft which was about 200 sq ft v. the 3900 sq ft they had quoted me I didnt know about. The price was for that without promised discount but never told me. I didn't know this which was probably the whole property I specifically said didn't want done. I cancelled them and am filing fraud charges with the NC DOJ. They were told repeatedly not to charge me. It's against NC law to deceive and defraud a disabled senior person in a business relationship. It's a $20,000 criminal penalty. I am not prosecuting them just notifying government of this company defrauding seniors and disabled. It will take 3-5 days to get my money refunded to me they weren't supposed to take out in the first place, which their sales rep told me they wouldn't until after application. Ad they never did ANY application. I never received a "Welcome" letter from Sales Rep or anything in writing after tablet stuff, nor did he show me what he wrote on the tablet. He and the treatment person should be terminated or at very least reprimanded. I have no idea how many people they bilk this way in my area misrepresenting this company. The NC local application person said he didn't have to do what the Corp Manager said. I only talked to him on phone. He was rude and defensive. He also couldn't seem to grasp that what he kept saying had to be mowed couldn't be mowed due to tree stumps, and I didnt want it treated to begin with. I finally bought a non-toxic weed killer from Lowes and have a weed whacker I'll have somebody do for me. Honestly, this is the worst landscaping company I've ever dealt with. It's truly ridiculous. Even Customer Support is bad. Wrote several emails with picture of my house, and explained it. When you call in about problems they said they'd send a link via text so you could chat with agent and not wait for them to answer phone. It didn't work. The link sent by text just kept saying "Hi' without ever having an agent come on. Despite emails denying permission to charge me they did so anyway knowing no treatment done. Then told me too bad I had to wait 3-5 days to get my refund for services they never provided. They should pay ME for MY wasted time. I needed it done to rent rooms out by certain time. I may still sue them for losing me potential tenants due to their fraud, misrepresentation, and lost time. If I could give Zero stars I would.