Avoid Filterbuy. Extremely poor customer service
I’m a Veteran and always attempt to order from US companies. When I first ordered from Filterbuy, I had no issues with a year long subscription of replacement filters. The problem came the second year. The filter did not fit properly. It was sent with a label listing my size over another printed size on the filter itself. It did not fit properly and was getting sucked into the AC vent making a whistling sound. I emailed and called Filterbuy to replace and they asked me to take a picture of the filter with a tape measure. I have used filters for 20 years in this house. Imagine not taking my word for a poor quality product. Finally the rep admitted that they do not custom build their filters to size and took another filter in stock and rebuilt down to my size. They would not send me new filters or refund my money, so I cancelled my auto order and will never buy from them again. Poor quality service. I went to Home Depot and purchased a filter and it worked perfectly. Poor quality service. Poor product. Challenge you when you tell them the product did not fit properly. Avoid as company has changed.