Poor quality and awful customer service
After ordering one of their coats I wore it a few times for very short periods. Despite the short sleeves and the ill fit I had decided to keep it. The buttons began falling apart (they were two piece buttons with fabric put over the top and stuck back together). The first top fell off when I was able to notice it and I reattached it. Unfortunately then 3 of the tops fell off while I was walking outside and I didn’t notice until later. After that 2 more buttons completely fell off. For this high price I would expect much better quality both in the buttons themselves and in the way they have been secured. When contacted the company said that they couldn’t take responsibility and offered me an $8 refund as I had already had a $15 discount when ordering the coat (still was $254 after the discount plus shipping). I had primarily heard about them on instagram and had only seen good things about the company so I was very shocked and disappointed at their response and unwillingness to meet me in the middle. Then I saw the truth of the matter when I saw all the negative experiences with them here. I have had to file a PayPal claim in the hopes I will be compensated at least a little bit for the poor quality and what it will cost me to replace the buttons and hire a tailor to fix them.
