Initial app issue resolved by ELEGOO update
*Update: issue now resolved* 11/08/26 ELEGOO responded to my review and released an updated version of the Matrix app. After installing version 1.2.4, the verification process worked and the app is now connecting properly. The initial experience was frustrating and took far longer than it should have, but I appreciate that ELEGOO acknowledged the problem, fixed it and followed up. I have updated my rating to reflect that the issue has now been resolved. Original review below: I was really happy with my ELEGOO printer. I bought and set it up for my son’s birthday, and everything worked brilliantly at first. The printer was straightforward to use, the results were excellent, and the mobile app made it easy to monitor prints remotely using the live camera. After only a couple of days, the app logged me out and stopped working. It then disappeared from the UK and EU App Stores without any warning or explanation. I managed to restore the app through my Apple purchase history, but it now requires a mobile number and rejects valid UK numbers. This leaves me unable to access the account or use the live monitoring feature that was available when I bought the printer. The printer itself is very good, but removing an important feature immediately after purchase is extremely frustrating. ELEGOO should explain what has happened, restore access for UK and European customers, and communicate properly with people who bought their printers expecting the advertised app features to work.