Called REI in Pineville NC and asked…
Called REI in Pineville NC and asked for an employee to hold a Sea to Summit travel neck pillow for me. No problem he said we have it in green, ok then I’ll pick it up this afternoon around 4 or so. No problem he said, we are open until 8! I arrived at approx 5:05 and asked for the neck pillow. Youngster with long hair said oh you ordered it? No sir, I had called earlier and the gentlemen I spoke with said this was the process. Oh ok????? Clueless, asked me the same question again and a third time! The lady next to him was helping another customer interrupted and asked the same question. I explained again….and they handed me a regular pillow in green, not a travel neck pillow. She called for help upstairs and Lawrence called and came down with a small neck pillow. Not green and not a large size. Great for a child or a petite lady. Why is it so hard to listen to the customer and understand what the customer is asking for. The lady kept telling the youngster that he was doing A Ok, when in actuality he was not! The one I spoke with on the phone did not listen to my description of what exactly I had asked for and the youngster was clueless. I understand he was a new employee and learning but when you are working with the public, you must have the ability to speak up and understand your customers request! Apologies were all around, but to little to late! I’ll just order off the web from now on! Thank you!