I purchased my Cannon Patriot…
I purchased my Cannon Patriot approximately 10 years ago, it arrived with a seal unattached. I overlooked this I lived overseas at the time and didn't have the time to pursue the issue. Fast forward last year I needed some paperwork stored there and asked my grand daughter to retrieve it. The combination no longer worked, upon arrival to my home I tried new batteries to no avail. I contacted Cannon and after several failed attempts the tech determined that lock was dead and needed tp be replaced. I was informed that they needed. the serial number, original receipt, model number, video of the problem and that they would send a new lock. Well I had lost the receipt (my fault) and I could not access the model number that was on the inside top right side of the locked door. I was informed that without the original receipt that I would have to pay for the lock ok, I dropped the ball there but the locked could not be ordered without the model number, even with a new lock I'd have to pay to have the safe drilled lock installed and re welded (the cost of a new safe). I will never again buy anything with the Cannon name attached