Order not received, customer service have lied about when it will be sent when asked
Next Friday it will have been a month since my order and I still have not received it. I was told it would be sent last week by customer service staff Tracy as “it hasn’t yet been made” (why are you selling items you don’t have in stock?) and this has still not happened. My order is over £200 value. I want an immediate refund as I do not believe it will now be sent and if I do not receive one I will be asking my bank to recall the money via a chargeback.