Delivery did not happen, complaint was finally resolved.
I am adapting this review after Cherley has dealt with my complaint and refunded my money for non delivered items. I ordered 2nd week of December some Christmas presents for my partner based on their promise to ship between 5-8 days. Apparently they had a tsunami of orders in November December which exceeded by far their production/supply chain capacity. Hence much longer lead times for orders than they promised. i have been frustrated because I did not receive the intended presents in time but only partial delivery in the second week of January. I am not the only one if I read other reviews written in the period December / January. Many one star reviews, as I did submit as well, many unhappy customers. once the review was posted on trustpilot, Cherley became very reactive and did refund my money for the non delivered items within 2 days. So overall: Cherley oversold what they can deliver in November and December, and broke their promise to their customers. However they are serious in remediating their errors, they respect their customers and are willing to resolve the delivery issues rapidly. Based upon this remediation I changed my 1 star review to a 3 star. I hope Cherley will resolve their bottle necks in their production and supply chain, as the 1 garment we received is very much appreciated by my partner.