AWESOME SWINGSET! GREAT EXPERIENCE!
Given all that is going on in the world and that I decided to order a swingset RIGHT as the state was being locked down, the experience with Creative Playthings in Acton was wonderful! I could not go into the storeroom since it was closed so I had to do everything over the phone, and Rich the store manager couldn't have been more helpful or responsive - he put me at ease and answered all of my questions. Of course on install day it POURED which wasn't ideal, but the installers were friendly and thorough. My only minor gripe, which is why I'm giving this 4 stars, is that the installers left the (open) cardboard box containing our extra swing up by the swingset (which in our large yard really isn't that close to the house) IN THE POURING RAIN - which had we not noticed it, would have probably sat there overnight. Not a huge deal, just was very odd given they called before they left and I even mentioned to them that I thought they may have left a box behind and the guy said it was the extra swing -- so we had to go up and bring it in from the pouring rain. Just seemed like it would have been more thoughtful of them to leave the box closer to the house - like on the porch, patio or by front door - or to mention/ask us where they should leave it. I know I know, petty and weird but it's the little things that really make a difference. Overall I would whole-heartedly recommend this company to anyone looking for a quality swingset for their little one!!