The ai was "not allowed" to help
The ai was "not allowed" to deduce whether or not the gas strut I was attempting to purchase was prefilled or not. Upon incredibly close inspection the product said that it was sealed and could not be maintained. Which would imply directly that it was in fact prefilled and that their customer avoidance robot just doesn't work. Even after pointing this out, it told me directly that it is not allowed to use dimensions, no matter how obvious, to answer questions and that if the statement was not quoted directly in the description, it could not even mention it. It's just a glorified hardware store parrot, just reading to you condescendingly instead of helping you with information that you would not have been able to discern just from reading the product description.