SHShare Tool★★★★★
Slow Response but Good Products
I purchased a Group Buy product and contacted them via email and Discord. Both platforms their initial response was to send my login details which I did. Subsequently, I haven't heard from them since.
I contacted them on Discord yesterday but they replied about 12 hours later. I then provided them my details about 3 hours later and now it's been 9 hours and haven't heard from them.
Likewise, on email, they replied asking for my details, been about 4 hours and no response.
I purchased the product over 24 hours ago and they have advertised delivery within 24 hours.
I will amend the review once I have received my product but this lack of response is not what I was expecting.
Update: Changed from 2 to 4 stars, they got back to me and delivered.
2024-04-18有帮助 1
CACarousell★★★★★
Extremely useful app but extremely lousy staff
Carousell is a superb app to buy, sell or trade just about anything as long as it’s legal!
It is extremely convenient and the best part is that it is extremely local to its location.
I am Singaporean and have been using Carousell for over 3 years now! Unlike Amazon or eBay, Carousell allows you to meet-up with your buyers/sellers because everyone is from Singapore and using the Singapore Carousell app.
Business owners both online and with physical stores can conveniently generate more attention and customers to their shops or even increase local SEO via Carousell.
There are some funny cases of people unknowingly contacting their friends or acquaintances and only finding that out when they meet-up! Small world Singapore is.
However, there is a deep flaw in the company and that is the poor customer service.
The customer service may entertain your requests extremely well and politely, being humble and nice to you at times but when you contact them again some time in the future, they’ll give you a completely different explanation for your issue and may be rude, digressing and extremely slow or ignorant.
For example, once I’ve contacted them about my listing being taken down. The staff responded to me within a day with an automated reply. I then told them nicely that it was most certainly a mistake as I did not have any duplicate listings. They replied to me within a day and told me that the system made a mistake etc. and politely apologised, also providing me a 600 coins compensation for their mistake which costed me almost 2 days of sales.
The coins could be used to promote my listings which I appreciated.
However, about a month later the issue occurred again! The exact same listing got taken down and when I contacted them, I showed them proof and even the old email which showed that this has occurred before! I was extremely angry at the time, even more so when the staff (it was a different staff) took three days to reply! And the worst part was I was left with a copy paste reply. The reply which displays that the staff clearly had not read my email thoroughly and even looked through a single image proof I’ve sent. The context of his copy paste was completely to incoherent my concern. That left me even more angry so I contacted them again and told them to read the email properly before sending a copy pasted reply!
I was then replied once again that it was a system error and they have gone ahead to re-instate my listing. They also said that I should not make any duplicate listings to prevent this from happening!
Excuse me?!? I did not create any duplicate listings, did you not look at the images I’ve sent you which contains proof of my old email and proof that I have no duplicate listings?!?
That left me furious, at least the first time I contacted them, they even left 600 coins compensation. This time, I didn’t receive compensation and even pushed the blame to me when I showed proof that the fault is with them!!!
I then contacted them and told them that to not push the blame to me and that the previous staff left me compensation at least. The worst part was back then, I only lost one day’s worth of potential sales, this time the staff made me lose 5 days worth of sales!!!
I was then replied with ‘Please do not be rude as that can lead to the termination of your account’
Are you kidding me?!?
You should be grateful I’m not using vulgarities at that point!
I then explained my scenario one more time and the staff stopped replying to me, ignoring me. I bumped the email requesting for a reply to acknowledge the scenario but I did not receive any reply. I was ignored.
After about a week I stopped pursuing the matter and moved on, I was still angry but it wasn’t worth it.
Essentially, I was made to lose 5 days worth of potential sales and a buttload of angry.
Do note that I lost 5 days of potential sales for a listing in which I paid to promote. Yes, it was a paid listing.
Also, note that this occurred multiple times.
2020-05-13有帮助 2
