Per my last email to Fishneo:
Per my last email to Fishneo: While I understand the want to give the illusion of "customer service" please do not insult me by offering anything other than the standard resolution for selling damage merchandise; a replacement (no thank you), or a refund. As you've only offered a 10% refund or a discount on my next purchase (assuming I would risk placing another order from a company which does not resolve its issues). Simply put, I won't order from you again. Which is bittersweet to say as I love the other item I received. Your "honored" customer,