Refund Pending - ASAP means something different to Huawei
Returned my device on 13th of November, arrived on 15 November, refund approved 23rd November. 23rd December, no refund, no information from the team despite daily chasing over email and phone other than: "this issue is being looked into and a refund will be on its way ASAP" Emailed head office also, still waiting on a response. All this for a brand new laptop that after light use and never leaving its place on a desk after 5 months started freezing. Bad product, bad customer service. Feel sorry for the customer service agents as they cannot do anything other than chase up on a case. Wish you could leave a 0* review.