DODorsaneehair★★★★★
Poor Customer Service and Harassment
I purchased a ready to ship wig. When the wig did not ship per the timeline given, I requested a cancellation. I needed this for an event. This was something that was allowed per their cancellation policy. Everything I asked to cancel, they would refuse and then try to negotiate. After the fourth time I told them it was clear they would not honor their cancellation policy so I was opening a dispute. They still tried to make me keep the order and admitted they keep processing it while I was requesting my cancellation. After the dispute was lodged, and they were notified, they then finally agreed to refund me my purchase if I cancel the dispute. This is a form of fraud btw. If a seller claims they cannot refund you and request a cancellation of a dispute it is a lie. Once you cancel the dispute, they do not have to refund you nor send you the product. Once a dispute is cancelled a new dispute cannot be opened. So you are screwed. I told them this. Up to this day, they started sending me multiple messages via email, text, and WhatsApp and harassing me to cancel the dispute. I never had anything like this happen to me from a vendor. I had to block them on everything but email it was getting so bad. I also sent all the messages to the payment processor to prove they finally agreed to refund me.
So if you ever need to be refunded with a cancellation or a return; you will never get them to agree to this. Your only option will be to file a dispute. If you file a dispute, they will actually harass you to pressure you to cancel.
2026-03-10有帮助 1
SOSongmontofficial★★★★★
Will not honor returns based on policy
I bought the chocolate bag. Immediately noticed that the buckle was damaged. It was scuffed up. Also could not open the latch. I contacted customer service for a return. They ignored the fact I had damaged and told me I just didn’t know how to open the purse. They asked I provide video evidence to prove I could not open the bag.
This is horrendously poor customer service.
As far as the quality of the bag. The inside is actually all plastic. The leather quality is pretty questionable. This should be a $20 bag not $300. I regretted not getting another coach purse.
2025-02-28
NUNutritionforlongevity★★★★★
Wrong Food that was Rotten
I am writing this review late but needed to warn folks.
Bought this for my Dad so he could have healthy meals with me being away. Before it was shipped, the day after, he let me know he didn’t want it so I cancelled. Five days later I contacted them to ask when I would be refunded, no response, so I followed up another four days after. They finally responded letting me know they decided to ship. I decided to let it go.
Later, my Dad gets the food and let’s me know some of it seems rotten. Package was puffy and smelled bad. When I finally get to his home a few days later, I found items that were to be eaten at a further date were in fact spoiled. After looking through the food sent, I also realize he was sent the wrong food. He was to get meals with fish and chicken. It was all vegan. Since time had passed and they do not respond to messages I choose to let it go.
2021-07-13
