The worst shipping experience evero
The worst shipping experience ever! I ordered a package from the UK, it arrived with no problems whatsoever, and arrived at their hub in Richmond BC. They emailed stating I can self clear to avoid paying brokerage fees which was nice of them. I requested the documents and emailed them asking to figure a day I can come to their warehouse to come and pick my parcel in person. This is where the annoyance begins. No emails were ever sent back to me to state when I can ce pick up my package. No phone calls, no letters, nothing! When you try calling their phone lines no one answers! You can try emailing them and the odd moment someone actually responds, you can expect the conversation to end just at that! They’ll never respond to any follow up questions or inquires you have! It’s almost as if they just toss out your initial inquiry and forget about ever following up with you or answering any other questions. The most annoying part is that even after self declaring and paying my duties with CBSA, they keep emailing and calling me to pay duties and the broker fee! Absolutely insane! If you buy anything overseas, if you can, please request to ship with a different courier service! This is the worst experience I had, and I have still yet to acquire my package.