Very upsetting .....
I've been Carousell for more than 6 years. Had only good things to say but this incident has changed my view completely on how this Apps is running and non existing customer service they provided. Being a consumer, there's no protection at all. My case started with 1 seller, who took my money and didn't deliver as guarantee and went MIA, no reply, no delivery on my goods etc, etc. I contacted the customer service and it was Andry who contacted me. Gave him all details with evidence and was told he has blocked and disallowed the seller till our transaction has been resolved. Guess what? Carousell didn't block him or whatsoever, I could still his posts and account. Customer service was lying to me and saying they have to prevent any new selling in the community. Sent this Andry 2 more emails on the next day for his explanation and of course, he doesn't answer to any of my questions. Miraculously, the next day the seller account was blocked and I've got a reply from the seller after a week that he's sorry and ran out of stock and refunding my money. My complain is there is no way I could review this Seller as he won't accept my offer, therefore he could run away with murder! And also I couldn't write in to Carousell to tell how bad this Andry is by lying and not answering questions and now the Seller is back on the listing. With this bad experience with Carousell the way they handle conflicts, I have lost all my confident!!