useless pickers and customer services
I ordered on line express groceries, 98% substitution boxes are unticked as pickers are useless at choosing a matching substitute. I asked for Beef dripping chunky Chips but was substituted by the picker,,, (which the box was unticked, no substitutions and then not emailed about the swap beforehand), substitute for chips were cheesy sauce potatoes... !!!!!! CHIPs! CHIPs! CHIPS!!! 2 totally different things. I cant stand cheese it makes me vomit. Its the same as the difference from Mint ice cream swapped for chocolate... Mint! Mint.!. Chocolate is a Migraine to me. and large cooked prawns swapped for raw shrimps, ??? Where were their brains..( in the freezer). Then asking for a refund takes days to decide..then its refused On cheesy potatoes which I marked it as "unsuitable substitution" Asda said NO, NOT GRANTED A REFUND, How dare someone decide this was not an unsuitable substitute, especially when I don't eat cheese Appalling , its not the money its the principle of the matter ,that they did a substituting. One time they didn't deliver at all, uber driver said he did until I said I had CCTV 24/7 at that same time. another was put on collection not home delivery , couldn't collect as I had a badly fractured foot at the time. Had to fight and waits days and days for my money back. Asda's policies sucks. They change the rules when suited. Right hand does not know what left hand is doing. I have to take what is sent ... "like it" or lump it" what a waste of food, every time it goes in the bin as no answers from food banks. I've objected so still waiting for a reply. Had to make 3 phone calls, after waiting on the line they said it was sorted but only got a message to say they received my request.!!!!!!! and not that I have received a refund. so still ongoing. Best using Morrison instead only £3 delivery instead of Asda £9