MULTIPLE REASONS NOT TO USE…
MULTIPLE REASONS NOT TO USE DINNERLY/MARLEY SPOON!! ~They are the SAME company with the SAME MO! ~The sign up page says all over it, multiple times, "don't worry because you won't be charged until your box ships" and that "you can cancel any time"... but what they DON'T tell you is that you have signed up to get that very first box, whether you want it or not! ~In order to even create an account you are REQUIRED to put your card information in there... BEFORE you can even pick your meals! So, I thought that there was no harm in creating an account because I can "Cancel at anytime"! ~They have BY FAR the WORST "Costumer Service" I have EVER dealt with!! They are RUDE, inconsiderate, and wholly unhelpful! It doesn't matter to them that they falsified their cancelation practice! ~They even take the lie a step further by actually telling you not to worry because you won't be charged until you pick your meals! ~ Which, btw, are ALL SORTS OF WONKY! You would think the service you pay for includes the amount of dinners for the amount of people you choose, right? Wrong! They give you 4 servings of one meal, 3 of another and some of them are premium meals, which cost extra, so by the time you go to check out, you have to edit the meals to account for the amount of servings you need for each! So, another shady business practice IMO! ~I contacted "Customer Service" and not only were they rude and inconsiderate, but the guy literally told me that it's not THEIR fault that I thought I was canceling and would've be charged!? Like WHAT?! He told me they emailed me to inform me that the first box was on its way, (2 for me because I checked out Dinnerly AND Marley Spoon) ...but why would I be looking out for an email informing me of a delivery that I canceled?🤔 It IS in their terms and conditions, (like the fourth line down and equates to about half a sentence) that you must to contact them directly in order to cancel the first box. But to me, that is NOT being able to cancel at anytime! That's lying to me to get my card information and charge me for meals I DIDN'T CHOOSE even though I basically canceled immediately! ~It should be CLEAR, that you are agreeing to buy the first box AT THE TIME OF SIGN UP, (with the same clarity that they repeat the "canceling anytime" and "not being charged until shipment") that if you don't want it, canceling in the account settings isn't sufficient to stop that first box! ~NEITHER of their delivery drivers followed my delivery instructions! ~The Dinnerly box was a day late, and warm from not following instructions... no help or concern from the "customer service" a-holes! ~The Marley Spoon meals are these piddly little things and look NOTHING like the adverts! Their version of spaghetti and meatballs literally had 4 meatballs and maybe 15 noodles, the green beans were stacked full, though, so I guess good on them!🤔🤷♀️👍 ~It's false advertising and shady as heck!🤷♀️