Poor Quality Product (D-Ring) & Horrible Customer Service
I bought the TrueHarness in February. I did not receive the order until mid-March. The product did work in stopping the pulling and is easy to put on. However, the quality of the D-Ring is horrible, and the customer support is even worse. The D-ring is stitched into the back of the harness under the straps they use to secure the dog. I have a beagle, not a strong dog, and my beagle was able to put enough tension on the d-ring to have the stitching come out within 30 days of use. When I contacted customer support, they stanchly defended their 7-day defect policy. They have no phone number or customer support other than an e-mail to complain to, and do not respond to your real concern until you go to BBB. Here is my bottom line: This company's product must be poor because they are not willing to back it with a defect policy beyond 7-days or a good customer support network. Avoid them! Buy someone else's product that works and stands behind their products.