This is why people shop on Amazon.
I ordered a leather jacket for my son after taking his exact measurements and then using the leatherup sizing chart to select the appropriate size. The jacket they sent me was several sizes too small but I know from previous riding gear orders that size charts can be a little off. No big deal if the return/exchange process works as advertised. In this case, it didn’t. In response to the heartfelt plea on their website about supporting independent businesses I opted for store credit instead of a refund. I sent the jacket back the day after I received it and confirmed that UPS delivered it. However, upon logging into my leatherup account, my store credit was nowhere to be found. For over a week I have sent numerous emails and called countless times. The automatic operator sends me around in circles which all lead to the same extension whose mailbox is full. Does anyone actually work here? End of story-I’m letting my credit card company deal with getting me my refund. I can’t even complain about the customer service because there wasn’t any. I can say however, that I will never shop at leather up again and will urge everyone I know to shop elsewhere for their leather goods.