Exchanging is a SCAM
I am filing this complaint against Stately Men regarding their deceptive business practices and predatory exchange/refund policies. I signed up for their clothing subscription service expecting curated, high-quality items. Instead, I received clothes that were of extremely poor quality and significantly ill-fitting, despite providing accurate sizing information. It is my belief that the company intentionally sends subpar or incorrectly sized merchandise to force customers into a "no-win" situation. According to their terms, they do not offer refunds, only exchanges. However, the exchange process is intentionally difficult and often requires the customer to pay additional shipping and restocking fees ($14.99 or more) to return items that were unwearable to begin with. When I attempted to resolve this and cancel my subscription due to these difficulties, I was told a refund is impossible. This creates a cycle where the company profits from shipping low-quality goods while holding the customer's money hostage. I am requesting a full refund for my most recent order as the items provided do not meet basic quality standards and the "exchange-only" policy is being used as a shield to avoid accountability for poor service.