Stately

Thank you for the kind words! We're so glad your stylist took the time to curate pieces that were both a great fit and stylish for you — that personal touch is exactly what we aim for with every box. It's also great to hear the quality stood out; we've been putting a lot of focus into that lately, so this feedback means a lot.

Thank you for the enthusiasm, it made our day! We're so glad the fit and value came through the way we hope they will for every customer. Thanks for trusting us with your style!

Thank you so much for the kind words! We love hearing that the selections and value hit the mark — that's exactly what we aim for. We can't wait to send your next box either. See you soon!

This means a lot, thank you! We'll be sure to pass along your kind words to your stylist. Getting the picks "perfect" is the goal every time, so it's great to hear it landed. Thanks for being a Stately customer!

Thank you for taking the time to share this detailed feedback, and I'm sorry to hear your experience fell so short of what we promise. You should never receive items that feel cheaply made or arrive with a chemical odor — that's not the standard we hold ourselves to, and our team already flagged the smell you mentioned to our brand partners. Part of what makes Stately work is a feedback loop between you and your stylist, and it sounds like that loop broke down here — the picks should reflect your taste and fit the occasion, not miss the mark entirely for you and your family. We understand the frustration of being pointed toward store credit when you simply wanted your money back, especially after deciding the service wasn't the right fit. We appreciate you giving us a shot, and I'm sorry we didn't earn your continued business.

Thank you so much for your kind words! We're so glad to hear the stylists are hitting the mark for you. We'll be sure to pass along your feedback to the team!

Thank you so much for your review! We're thrilled to hear you're loving both the quality and the styles we've been sending your way. We look forward to keeping those great picks coming!

Thank you so much for your review! We're so glad to hear you found the experience great and that you're loving the style and quality of your pieces. We look forward to continuing to send you great looks!

Thank you so much for this wonderful review! We're thrilled to hear the experience was easy and stress-free, especially for someone with a busy schedule. It means a lot that our stylist took the time to really listen to your preferences and bring them to life — that personal touch is exactly what we aim for. Thank you also for spreading the word to others; recommendations like yours are the best compliment we could ask for. We can't wait to continue styling you! 😊

Wow, thank you for such a thoughtful and detailed review! We're beyond thrilled to hear about your experience over the past 8–10 months — especially that your stylist has nailed your style so consistently. Consistency is something we work hard at, so it means a lot to know it's making a real difference for you. We'll absolutely be passing along your kind words to your stylist — they deserve to hear it! It's customers like you that remind us why we do what we do. Thank you for being such a loyal part of the Stately family. Here's to many more perfectly-fitting boxes ahead!

Thank you so much! We're thrilled we could take the hassle out of shopping and deliver a wardrobe you love. Here's to many more expertly curated boxes ahead!

Thank you so much! We love that you're enjoying the variety and mixing and matching your pieces. We look forward to putting together your next order, and we're glad the value is coming through too!

Thank you for sharing this! We're so glad the fits have been on point, and even happier that when something wasn't quite right, our return and reshipment process made it easy and stress-free. That's exactly the experience we aim for — thanks for being a great customer!

Thank you for such a wonderful review! We love hearing that your stylist nailed your style right out of the gate — we'll be sure to pass along your kind words to Julie, she'll be so happy to hear it! Welcome to Stately, and we can't wait to keep getting it right for you.

Thank you for sharing your experience, and we're sorry to hear you feel this way. We want to clarify a few details for other readers, as we've been working directly with you on this matter through both our customer service team and a BBB complaint. As previously communicated, you kept 5 of the 9 items sent in your most recent shipment. Based on this, we issued a coupon code for $262.11, reflecting the value of the returned items, which is consistent with our policy that does not provide a full refund or full-value coupon when items are retained. We understand you've requested a higher amount to account for the inconvenience experienced, but our policy does not include compensation beyond the value of returned merchandise. We recognize you're frustrated with the number of shipments and the styling process, and we regret that this led to the cancellation of your subscription. That said, we've made a good faith effort to resolve this within our policy, and the coupon issued remains available for you to use. We take all feedback seriously and are always working to improve the styling and shipment experience for our members.