Stately

Thank you for the amazing feedback! We love hearing that your stylist helped upgrade your wardrobe and introduced you to styles you may not have picked yourself. That’s exactly the experience we strive to create. We’re so glad you’re enjoying the value and feeling confident in your new looks!

Thank you so much for the great review! We’re so happy to hear you’ve had a great experience so far. We appreciate your support and look forward to continuing to style you!

Thank you for giving Stately a try! We’re so happy to hear your experience has been going well so far and that the exchange process was easy for you. We know finding the right fit can sometimes take a little fine-tuning, and we appreciate you giving us the opportunity to get things dialed in. We’re excited for you to receive your future boxes!

Thank you so much for the thoughtful review! We’re thrilled to hear you’ve been enjoying the Stately experience — from styling to exchanges and working with your stylist. We truly appreciate the feedback regarding shorter inseams as well, and we’re glad we were able to help with hemming credits. Thank you again for your support and recommendation — we look forward to continuing to build looks you love!

We’re so happy to hear that you’re loving both the styles and your personal stylist! Thank you for being part of Stately — we’ll be sure to share your kind words with the styling team. We appreciate your support and look forward to continuing to build looks you love!

Thank you so much for the amazing feedback! We love hearing that your first box made such a strong impression and that the styles felt sharp right out of the gate. We definitely appreciate the honest feedback on the shoes as well — style is personal, and feedback like this helps us continue refining future selections. We’re excited for you to see what’s in your next box and truly appreciate you giving us a try!

Thank you for the great review! We’re so happy to hear your stylist nailed the selections and that the process has been smooth for you. Our goal is to make discovering new styles easy and personalized, so it’s great to know you’ve had a positive experience. We appreciate your support!

Thank you! We’re glad you’re enjoying the pieces—simple and to the point, just how we like it 😊

We’re sorry to hear the experience didn’t meet your expectations. That said, we do want to clarify a few things. Our service and policies—including our exchange model—are clearly outlined prior to checkout, and all members agree to them when placing an order. Because of that, this wouldn’t be considered a bait-and-switch. Regarding exchanges, we currently offer up to two exchanges per package. If items still aren’t working after that, we provide store credit so you can shop directly from our Unboxed store and select pieces that better match your preferences. Based on our records, the experience described doesn’t align with how our exchange process is structured. We absolutely understand that our service may not be the right fit for everyone, and that’s okay. Fit, style, and expectations can vary widely from person to person. However, we do want to ensure information being shared is accurate so others have a clear understanding of how the service works.

This is what we aim for across the board—style, quality, and a seamless experience. Really appreciate you calling out all those areas, and we’re glad it’s all hitting the mark for you.

We love hearing that! Getting the pairing right is a huge part of the experience, so it’s great to know your stylist nailed it. And the compliments are always a bonus—enjoy them!

We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We do want to clarify a couple of important points. You mentioned being charged after canceling, but our records show that you were only charged for your initial package. Once a subscription is canceled, there are no future charges moving forward. If you’re seeing something different on your statement, we’re more than happy to take a closer look with you. In terms of our policies, all members agree to our exchange-only model at sign-up, which is also outlined in our Terms of Service and FAQ. The goal of this model is to ensure we can continue refining your selections and get you pieces that work better for your style and fit over time. That said, we understand that not every experience will feel like the right fit, and we’re always open to feedback. If there’s anything unresolved or you’d like us to review your order in more detail, please reach out to our Member Services team—we’re here to help.

Thanks for sharing your experience—we’re sorry this first box missed the mark for you. To clarify, we refer to this as a consultation call, which is conducted by phone. While it isn’t a video call, it’s designed to give you direct access to your stylist so they can understand your preferences, fit concerns, and goals before styling your box. We understand how frustrating it is when items don’t align with what you discussed—especially around fit and proportions like sleeve length. Style and fit can vary quite a bit across brands, and while we aim to get it right, we know we don’t always hit the mark on the first try. In terms of next steps, while we don’t offer refunds, we do have options to make this right within our model. We can offer an exchange or provide store credit so you can select pieces directly from our Unboxed shop—giving you more control over what you receive. Our pricing model is also different from services like Stitch Fix. We don’t charge a styling fee, and our boxes are priced at a significant discount compared to traditional retail/MSRP. That said, we understand that this type of service isn’t the right fit for everyone, and some customers prefer to choose items themselves. If you’re open to it, we’d really like the chance to improve your experience—please reach out to our Member Services team and we’ll help get that store credit or exchange process started for you.

This is exactly how the process should feel—collaborative and tailored to you. We’re glad your stylist took the time to really understand what you were looking for. Thanks for the recommendation!

Thank you! That balance of service, style, and value is exactly what we strive for. Appreciate you recognizing it.

That’s great to hear—especially that the last two boxes have been spot on. It usually gets better as we learn your preferences, so this is exactly what we want to see. And glad the tracking and updates have made things easy along the way.

We love hearing this—giving you time back while keeping your wardrobe dialed in is a big part of what we’re all about. Knowing your boxes bring that peace of mind (and save you trips to the store) means we’re doing our job right. Appreciate you sharing this!

Thank you for the kind words! We’re really glad to hear the simplicity of the experience is working well for you—and even better that you’ve been paired with a stylist who gets it right. That’s exactly what we aim for, so it’s great to know it’s coming through.

Thank you! We put a lot of focus on quality and the overall experience, so it’s great to hear that stands out. Glad the shipping and customer service have been smooth for you as well—we’ll keep working to deliver at that level every time.

We’re really sorry to hear about your experience, but we do want to address a few important points. We are very transparent about how our service works. All of our policies—including our exchange-only model—are clearly outlined and agreed to during sign-up. Our goal is to provide a personalized styling experience, and exchanges are a key part of getting the fit and style right over time. For clarity: Our highest-tier plans include complimentary exchanges For Sharp and Luxe plans, there is a $14.99 expedited exchange fee We also offer a free exchange option, where replacement items are included in your next shipment We understand that fit and style don’t always land perfectly on the first try, which is why we’ve built flexibility into our exchange process. Our team is always willing to work within our policies to help make things right. Thanks for sharing your experience and we appreciate your understanding!