Stately

Thank you for sharing your feedback—we’re sorry this experience was frustrating. To clarify, your order was placed at the time of checkout when you enrolled in the Presidential plan. The call you scheduled occurred after that initial order had already been processed. As part of signup, all members agree to our Terms of Service, which include our exchange-only and refund policies. These are also available at any time on our FAQ page. We understand that fit can vary, which is why we offer exchanges to help refine sizing and preferences over time. Also the main benefit of the Presidential plan is to have that call with your stylist so you can explain exactly what you are looking for. Regarding your cancellation request, it was received after your first order had already been placed, which is why it was not eligible to be canceled at that stage. That said, once your concerns were escalated, a refund was issued. We appreciate your feedback and will continue working to improve both our communication and overall member experience.

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. What you’ve described does not reflect the level of service we aim to provide. We’d like the opportunity to review your account and better understand what may have occurred, as we are unable to locate details matching this situation based on the information provided. We take concerns around billing, fulfillment, and customer interactions very seriously. Please reach out to our Member Services team so we can investigate further and work toward a resolution.

We’re sorry to hear this was your experience and appreciate you sharing your feedback. We understand how important it is that your preferences are reflected accurately in your selections, and we’re always working to improve that personalization over time. We also want to clarify that canceling your membership is not restricted—members can manage or cancel their subscription directly through the Stately member dashboard at any time. Our Member Services team is also available five days a week and happy to assist with cancellations or any account changes if needed. If you’re open to it, we’d still be glad to review your profile and feedback to help improve your experience moving forward.

We appreciate your feedback! It's great to hear that you found everything easy and enjoyed the style, fit, and value. We work hard to offer pieces that look good, feel great, and are reasonably priced—thanks for noticing!

Thank you for your kind words! We're so glad to hear you're impressed with the quality of our clothing and that our team kept you informed every step of the way. Providing top-notch service from purchase to delivery is very important to us, and we appreciate you taking the time to share your experience!

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it is when your style preferences aren’t reflected as expected. As previously shared, we did offer to make this right by arranging an exchange and updating your stylist based on your feedback. We also apologized for the experience with your stylist and provided a resolution in the form of a coupon code, which would allow you to personally select items you love through our Unboxed shop. We understand you preferred not to accept this option; however, this is the resolution available within our policies. We also want to clarify that your concerns regarding stylist assignment and preferences were reviewed and addressed by our Member Services team. While style is highly personal and can vary, our goal is always to refine your profile and improve your experience over time. We’re sorry we weren’t able to meet your expectations in this instance, but we do appreciate the opportunity to assist and the feedback you’ve provided.

Thank you so much for the thoughtful review! We’re glad you feel valued—that’s exactly how it should be. Our goal is to tailor each box to your preferences and make sure you’re getting great value every time. We're also happy to hear that returns have been smooth and accommodating for your fit needs. We truly appreciate your support!

We’re sorry to hear about your experience! We understand how important transparency is when it comes to customer satisfaction and policies. Our exchange policy is also outlined on our site prior to purchase so customers know what to expect, on our FAQ page for anyone to see at any time and our team is always here to help find a solution within those guidelines. That said, we never want anyone to feel unsupported or frustrated. If there’s anything unresolved, we’d truly appreciate the opportunity to look into your specific situation and see how we can help. Please feel free to reach out to us directly—we’re here to assist.

Thank you so much! We’re glad you’re enjoying both the communication and the designs—keeping things clear while delivering great style is exactly what we aim for. We appreciate you being part of Stately!

We love hearing this—thank you! Angie will be so happy to hear your feedback. We’re glad she’s been able to dial in your style and take the stress out of shopping. We truly appreciate the recommendation and can’t wait to style your next box!

Thank you for the kind words! We’re so glad the experience has been clear and that the return process has been easy and seamless for you. That peace of mind is really important to us—appreciate you being with Stately!

This is amazing to hear—thank you! Getting compliments on your new look is the best feeling, and we’re so glad your first box delivered. We appreciate the 10/10 recommendation and are excited to keep upgrading your style! 👍

Thank you so much! We’re glad to hear Stately has been fast, convenient, and worth every cent for you—that’s exactly the experience we aim to deliver. And of course, looking good is always a bonus 😉

Thank you so much for the kind words—we’re glad to hear you’re loving the clothes and that your stylist nailed it! And great news 👀—an app is actually in the works and coming later this year! We can’t wait to roll that out and make the experience even more seamless for you. We appreciate the feedback and are excited to keep building your next box!

Love the excitement—this is what we like to hear! Your next box timing depends on the frequency you selected, but you can always check your upcoming shipment date or make changes in your account. If you need help, our team is always here to make sure your next box gets to you right on time!

Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience and understand how frustrating this must have felt. After reviewing your account, we did want to clarify a couple of things. In your initial message, you mentioned that you had canceled your order prior to shipment; however, this was your first order with us so that could not be possible. We also want to be transparent about our policies. As outlined on our site, we currently offer an exchange-based policy rather than refunds, and we did offer you an exchange so we could make this right within those guidelines. Our goal is always to ensure you receive pieces you’re excited about, and exchanges are the best way for us to do that. Additionally, we noticed that your style profile is currently blank. This information is a key part of how our stylists curate each box, and completing it can significantly improve the selections you receive. That said, we truly regret that your first experience didn’t meet expectations. We’d still love the opportunity to turn this around for you and get you items that better match your style and preferences. Please don’t hesitate to reach back out to us—we’re here to help.

Thank you so much for the kind words! We’ll be sure to pass this along to Britanya—she’ll love hearing this. We’re so glad everything fit perfectly and that you’re enjoying the colors and styling. We can’t wait for you to see what she has in store for your April box!

Wow—thank you for such an amazing review! We’re thrilled to hear you’ve loved your boxes and that our concierge and styling team have made such a great impression. Helping you build confidence in your style while delivering quality, coordinated pieces (and great value!) is exactly what we strive for. We truly appreciate the recommendation!

This is exactly the feeling we hope to create—thank you for sharing! There’s nothing better than that excitement of opening a box curated just for you. We’re so glad you’ve been enjoying the quality, brands, and consistent fit. We appreciate you being part of the Stately family!

Thank you so much! We’re glad Stately has helped you discover new pieces and brands outside your usual rotation—that’s what it’s all about. Here’s to continuing to upgrade your wardrobe with styles you love!