Never in your life use TRAVELURO
On Monday, I was informed that my round-trip flight (Wednesday–Monday) had been canceled and rescheduled to Thursday–Tuesday. Within an hour, I contacted TRAVELURO to request that my hotel reservation be moved by one day (more than 48 hours before check-in). They told me my case would be handled by a specialized agent, who would call me back within an hour. That call never came. On Wednesday, I started calling TRAVELURO at 9:00 AM and continued until 2:30 PM. Every time, I was told the agent was busy and would call me back within 15–30 minutes. At 3:42 PM, more than 30 minutes after my original check-in time, they finally emailed me saying they couldn't process my request. During all those calls, I also spoke with the hotel, and they confirmed that TRAVELURO had never contacted them. The hotel even reached out to TRAVELURO on my behalf to try to help. In the end, I had to ask the hotel to check me in as if I were already there, lost the first night of my reservation, and had to book an extra night at the last minute because my return flight had also been delayed. I have saved all emails and records of my phone calls. Keep in mind that I also purchased their booking protection. Never in your life use TRAVELURO.