Apple Store, Cumberland Mall, Atlanta GA Sux.
Why doesn't Trustpilot have a place to review Apple Stores? My visit was to Apple Store at Cumberland Mall, Atlanta GA, USA. First, go online to schedule an appointment. My bad: this was my first trip to an Apple Store. My wait was over an hour. My i16 Pro is less than 1 year old. I explained that the phone was intermittently getting HOT when charging, which leads to a fast draining of the battery as soon as it was removed from the charger. The drain takes about 2 hours, even when the phone is sitting on the desk or otherwise not being used. Miguel tried to convince me a relatively new charging/data cord, bought from a Verizon Store was the culprit. In desperation, I tried his recommendation to buy an Apple Cord and Brick. It is still intermittently heating up when I charge it. I don't blame Miguel for that. Apple has trained him to do this. However, Miguel left helping me to go on a 15-minute break, forgot about me & moved on to the next customer when he returned from his break. I walked out. The lines were long, the techs were struggling to keep up, but lackadaisical about their time. I spoke with several people lately: friends, several other customers waiting at the Apple Store & on FB. This seems to be an ongoing issue with Apple. They apparently have a plethora of bad batteries & are making excuses instead of correcting the problem in order to keep their profit margins fat. This will be my final Apple phone. I will be using Android in the future.